E Komo Mai!
Welcome to Lokahi International! Thank you for visiting! Hospitality by any other name - Aloha Spirit, Keramah Tamahan, Omotenashi all refer to the unique host culture variations of emotional and physical accommodations offered to visitors - friends and strangers alike. Yet, in its universality lies the obvious - we are all "social creatures" We are all "born with a desire to interact"
Yet why do some cultures, some places stand out with their unique expressions of hospitality - Hawaii, Bali, Japan? Or others create entire campaigns promoting strong impressions of their own accommodating spirit - the Caribbean, the Mexican Riviera, Southern Hospitality, Aussie (or Kiwi), or Bavarian geniality? And, still others completely lose their hard-won reputations (Celebes, Mollucas, the South Pacific, even Florida and many European destinations?
Does it really "come naturally" as many practical pundits might say? If so, why is it taught in schools and workplaces throughout those aforementioned successful destination countries and cities?
Lokahi is the Hawaiian word for "unity." It expresses a desire and objective for all parties to achieve mutual respect, understanding, agreement and purpose. An organization with Lokahi is a happy company with motivated and inspired managers and employees. One in which managers have achieved professional and emotional maturity - capable of meeting the daily and long-term challenges facing businesses everywhere today.
Lokahi International is committed to the philosophy that Hospitality, while culturally or geographically unique is still a learned skill. Even while many individuals stand out as ambassadors of hospitality and often possess exemplary and even instinctive proclivities towards accommodating their guests and strangers alike, we believe it can be taught, learned, acquired, understood, practiced, and perfected.
Taking the metaphor to yet another level - talented musicians, athletes, performers, chefs, mathemeticians, and even those we call savants or prodigies all go through years of training to perfect their talents - formal, informal, classroom and practical experimentation and application. The talents and skills with which they have been blessed with still require coaching and refinement.
Here in the 21st Century, technology has made all sorts of destinations, events, cuisines, and experiences accessible to an increasingly wealthy and curious marketplace! Emerging classes of consumers from China, India, Southeast Asia, Russia and it's former constituency republics now have the wherewithal and desire to travel, indulge, and explore!
Travel and Hospitality are now professional disciplines requiring keen understanding and knowledge delivered by dedicated and committed employees.
Developed in collaboration with Challenges V e-Engagement utilizes SaaS functionality to any business by utilizing secure, trusted, dependable, and state-of-the-art technology from Tableau and WorldAPP/Key Survey.
e-Engagement embraces High-Tech, High-Concept and High-Touch as the way forward for businesses to retain customer loyalty, boost repeat patronage, and improve customer spend per transaction. It focuses on strengthening relationships between consumer and businesses by implementing effective customer dialogue to improve management and service skills along with product quality. Without regurgitating industry homilies and trite expressions, e-Engagement offsets inevitable weaknesses in training and budget limitations to help owners, managers, and staff identify key areas to focus on to maximize limited resources for maximum profitability especially in extreme competitive environments.
- Support travel destination countries, prefectures, states, cities, attractions, parks, hotels, ryokan, cruise lines, airlines, restaurants and services
- Improve service quality, management competencies, competitiveness, awareness, and ultimately profitability
- Provide individual, group, and institutional training and education in hospitality protocols - cultural, universal, linguistic, and qualitatively
- Strengthen and exploit branding and top-of-mind retention of your product or service.
You want to be remembered positively. You depend on referrals and repeat patronage from your very best customers!