Lokahi International is committed to the principle that Hospitality, while culturally or geographically unique is still a learned skill. Even while many individuals stand out as ambassadors of hospitality and often possess exemplary and even instinctive proclivities towards accommodating their guests and strangers alike, we believe it can be taught, learned, acquired, understood, practiced, and perfected.
Taking the metaphor to yet another level - talented musicians, athletes, performers, chefs, mathemeticians, and even those we call savants or prodigies all go through years of training to perfect their talents - formal, informal, classroom and practical experimentation and application. The talents and skills with which they have been blessed with still require coaching and refinement.
At Lokahi International, we believe there is a "process" for any business, any destination, any purveyor of goods or services in a competitive environment seeking to preserve customer loyalty, grow patronage, expand reach, or enter in franchised strategies; to understand and fully implement to be successful. Lokahi International features e-Engagement ™ our own registered SaaS application to customize these processes - identify strengths and opportunities, guarantee improved CRM practices, effective management focus, assured customer communication channels and ultimately create that "map" for a competitive advantage.
Developed in collaboration with Challenges V, e-Engagement applies SaaS functionality to any business by utilizing technology from Tableau and WorldAPP/Key Survey. e-Engagement embraces High-Tech, High-Touch as the the way forward for businesses to retain customer loyalty, boost repeat patronage, and improve customer spend per transaction. It focuses on strengthening the relationship between consumer and business through improved communications and the utilization of customer dialogue to improve management and service skills along with product quality. Without regurgitating industry homilies and trite expressions, e-Engagement offsets inevitable weaknesses in training and budget limitations to help owners, managers, and staff identify key areas to focus on to maximize limited resources for maximum profitability especially in extreme competitive environments.
Lokahi is "unity." Lokahi International strives to create this spirit of unity within your organization. Our goals are to achieve mutual respect, understanding, agreement and purpose. An organization with Lokahi is a happy company with motivated and inspired managers and employees. One in which managers have achieved professional and emotional maturity - capable of meeting the daily and long-term challenges facing businesses everywhere today.
Lokahi International was established to support travel destination countries, prefectures, states, cities, attractions, parks, hotels, ryokan, cruise lines, airlines, restaurants and services improve service quality, management competencies, competitiveness, awareness, and ultimately profitability! Individual, group, and even institutional training and education in hospitality protocols - cultural, universal, linguistic, and qualitatively all contribute to the branding and top-of-mind retention of your product or service! You want to be remembered positively. You depend on referrals and repeat patronage from your very best customers!
